A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time
Q. How much do deliveries cost?
A. There is a BDT 20 delivery fee if the order value is BDT 300 or more. If the order value is less than BDT 300, we charge BDT 39 delivery fee.
Q. What are your delivery hours?
A. We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.
Q. How do I pay?
A. We accept cash on delivery and we also have Online Credit Card and Online Bkash service. Don’t worry, our Chaldal representatives should always carry enough change.
Q. Do you serve my area?
A. We are currently serving all of Dhaka city, except certain parts of Old town.
Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
Q. How do you deliver?
A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.
Q. Can I get refund via cash?
A. No, for any sort of issue, we will update credit to your Chaldal account. If requested, we will refund through card/ bKash/ mobile recharge.
Q. What about quality?
A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.
Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.
Q. Should I tip the delivery representative?
A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.